Dropbox and Shipping Instructions

Dropbox Submission

Customers in the San Francisco Bay Area may use our dropboxes for free sample pickup.

We are currently soft-launching dropbox coverage in additional regions and cities, so if you see one near you, please use it!

We have over 50 dropbox locations across the Bay Area. Free pickup every weekday (Monday - Friday).

After your first order, the dropbox metadata will be automatically filled in since we will associate it with your email account. For example, 

Notification time:
We ask to be notified of your first order by 3pm. This means placing the order so it generates an AI-XXXX number and a confirmation page with QR code. This will inform our couriers that they need to visit your location that day. Please send us an email if your samples will be ready for a future day.

Pickup Time:
It varies based on the location:

Stanford/Palo Alto: 5-6pm
South SF: 5pm
UCSF/SF: 5pm
Alameda/Berkeley/San Leandro: 4-5pm

If you need a later pickup time, please send us an email. We will try to accommodate your request within reason.
Request a dropbox: Click here and include where you'd like it placed, preferred format (mailbox, wall envelope, or box), and your building manager's contact info.  

 

Some examples of possible dropboxes. Let us know if you want another format.

Wall Envelope Clear Box Secure Lock Dropbox


Shipping Samples (Domestic & International)

We accept samples from anywhere in the USA and internationally. Always include a printout of your order form in the package.

Angstrom Innovation
2332 Fifth St Suite E
Berkeley, CA 94710
USA

Shipping Options for US-based Customers:

  • Option 1: Ship your samples using your own packaging and preferred courier.
  • Option 2: During checkout, you may purchase a prepaid UPS label for $30. You’ll receive the label by email, then pack your samples and drop them off at any UPS dropbox. If possible, please use a 6'' x 4'' x 4'' (or smaller) box.
  • Option 3: Request prepaid packaging and labels in advance to save time. Click here to buy a full mail in starter kit. If you want boxes and labels only, click here.

Samples must arrive by 4:00 PM Pacific to be included in the processing schedule for the day.

International Customers:
We’re happy to assist with international submissions on a case-by-case basis. U.S. agencies require specific documentation for importing biological materials. Please contact us in advance so we can help ensure proper documentation and smooth customs clearance.